It doesn’t matter whether your project is big or small, our flexibility enables us to always manage your requirements in the best possible way with complete dedication.
Our clients vary from professional individuals to large multinational companies, small and dynamic companies, medium companies, large companies and important international groups.
We are partners every day for our clients and we dedicate ourselves to them on a daily basis in order to overcome the challenges of the market.
We provide you efficient and competitive solutions in order to support your customer relations in all stages to: find new clients, reach immediately the potential clients with the most advanced direct marketing techniques, manage more efficiently the existing customer relations, boost the efficiency of your marketing activities, give value to your products and services, manage customer care, manage the complaints, save time, staff and equipment, have flexibility or to recover credits.
HERE IS WHAT WE CAN DO FOR YOU:
- All inbound and outbound call center services, 24/7, 365 days a year
- Customer care, post selling services, help desk
- Information services, infoline, hotline, support
- Telemarketing, telesales, research of new clients, lead generation
- Appointments for agents, representatives and commercial networks
- Phone interviews, market research, focus groups
- Opinion polls, customer satisfaction surveys, interviews
- Order acquisition process, order management, booking
- Contest and promotion services
- Welcome and checking calls, post selling
- Management of the complaint resolution service
- Management of green numbers, email and fax
- Tele-control, tele-assistance
- Management of skype-me services
- Payment request letters, credit recovery
- Night, holiday and overflow services
- Event management
- Long distance secretarial service
- Conference call services with and without interpretation
- Management of credit request service
- BPO, Backoffice, Data Entry
- Long distance telephone exchange
- Direct email marketing, DEM
- Online marketing, web marketing
- Database creation and qualification, research lists, data matching
- Consumer data base specialized on age, gender, region, province, profession, income, hobby, auto, sons etc.
- Full call center outsourcing
- Company call center consulting and internal telemarketing company groups
- Consulting for call center opening
- Training for inbound and outbound call center operators
- Training for Telemarketing operators
FSP GLOBAL STANDS FOR:
- Maximum dedication to our clients
- Maximum assistance
- Very high quality services
- High professionalism
- Specialized and highly qualified staff, always committed to the client
- Personalized services adapted to your specific demands
- Clear and affordable costs
We operate at high-quality standards and we search for clients with whom we can establish a real collaboration. We pride ourselves on the trust of our clients and in order to maintain this pride we must satisfy our clients’ demands with high-quality services, reliability and daily commitment.
CONTACT US FOR A QUOTATION, WITH NO COMMITMENT: WE SHALL ANSWER PROMPTLY. WE OPERATE NON-STOP, 24/7, 365 DAYS A YEAR
Tel. +40.318.104.22.168 +39.02.8995.9858
e-mail: contact-us @ fspglobal.eu